Shipping & Returns

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Shipping Time

We have access to a large number of products in stock that ship daily – most items ship the same day or next business day.

Ferri-Tabs ship via USPS, all other products via UPS for the quickest delivery to you. Orders that ship UPS require a street address for delivery.

Some chemicals may have Shipping Restrictions to certain areas.  Items requiring freight delivery, such as pool heaters or spas, may require additional shipping charges. Please contact our sales team for more information.

Returns

30-Day Return Guarantee

If you are not completely satisfied with your purchase, you may return it (in new condition) for any reason within 30 days for a complete refund of the purchase price of the product and sales tax, if applicable.

Please call Customer Service at 1-248-478-4978 to initiate the return process.

  • Charges for shipping returned products back to us are your responsibility. We will exchange or refund your purchase, as you request.
  • Processing/handling fees (as applicable) are not refundable
  • Please allow 10 business days from the date you return your package for your refund to be credited or your exchange to be completed.
  • All items must be in original packaging and be in new condition.
  • Partly used or opened products cannot be returned.
  • Return shipping charges are the responsibility of the customer.
  • Ask the Pool Guy is not responsible for the cost of return shipment or if products are lost in transit of the return.

Exceptions

Products that cannot be returned because of US Department of Transportation shipping regulations include: Chlorine sticks and tablets of any kind, pre-filled chlorine packs (Pool Frog), Bromine tablets, non-Chlorine pool and spa Shock, Calcium based pool chlorine, Hydrogen based pool shock , some other pool and spa chemicals.

Ask The Pool Guy
team [at] askthepoolguy.com

Customer Service Hotline: 248-478-4978

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