Archives: Answers

We are able to ship FerriTabs to Canada, but please use the link for Canadian customers. The shipping charge is almost as much as the product itself to get to Canada – but we do believe FerriTabs are worth the Read More …

From what you describe, the pool was re-ecoFinished according to the best practices for the finish. Once the finish is on a pool if more has to be added as it was in your case, wiping with acetone and applying Read More …

When we build our pools, the gunite spillway is prepared with the thinset mortar mix which we typically pick up from Home Depot. We haven’t found added epoxy to be necessary in the majority of our applications, but do occasionally Read More …

Always replace like with like, so go with another pump the same size and specs for the best results with your system. You do not want to go with a larger pump for the reasons you list – extra stress Read More …

I’d need to see a photo to better understand the reason for the two pebble tec colors? It may not be possible to do anything to remedy short of getting the company who installed it back out to give you Read More …

There isn’t an easy answer to your question without being able to see and feel the pool surface. Often our surfaces are finished with a rougher surface on purpose to prevent excessive slips and falls. Especially on our sun shelves Read More …

Sand in the pool while the pool is running can be one of a couple things- first, are you sure it’s sand? Minerals/metals will often clump and become visible on the bottom of the pool – so double check that Read More …

If you twist threaded plugs in and they stay, that may be all they need. If you are having trouble with them though – check all the return fitting receptacles. That is a place that could leak especially in an Read More …