Archives: Answers

We’re not as well versed in the mobile touch remotes as we are in the screenlogic app. I think you’ll be helped the best by Pentair’s support team. Here’s a link to the website: https://pentairpool.com/en/support If you call this number: Read More …

HI – yes, your best option is to order from us online. If you start the process, remove the stains with Natural Chemistry Stain Free and then follow up with our Ferri Iron Tablets to remove the iron from the Read More …

HI – what are your water chemistry levels and what does the pool look like when it goes hazy? What type of pool filter to do you have, and when is the last time it was cleaned internally? Also, do Read More …

Have you disassembled the de filter and acid cleaned the grids? Are you using any type of water clarifier? Those two things can contribute to quick increases in pressure.

Wsas a rinse done after the backwash? If backwashing is not done long enough ie 30 seconds instead of 3 minutes, and if the rinse cycle is skipped or too short that can cause sand back into the pool. Each Read More …

From what you describe it sounds like you have a return side leak. Air bubbles, sand in the pool, and water loss would all support this. You’ll need to have your lines pressure tested to locate which line has the Read More …

I sounds like mustard algae – you’ll need a very specific mustard algae treatment and everything that comes in contact with the pool water must be treated and sanitized – all pool toys, poles, brushes, automatic pool cleaners etc. This Read More …

There is no longer a DE version of the ferritabs made, we were only able to get the tablets for sand filters. They can be used in a de filter, but the filter will need to be bumped and cleaned Read More …