Ask the Pool Guy | Reputations

Your pool builder should recommend a company if they don't do startups - it is critical and you do need to carefully monitor all the chemistry and brush many times daily. For more information look up the...

Unfortunately we don't have any other tricks for this one. Sounds like it's time for either a new multiport valve or a new filter.

If you have a heater, or an inline chlorinator NEVER put your shock directly into the skimmer! The best way to add a powdered shock is to dissolve it into a bucket following the label directions, and then...

It's best to replace like with like, so if you can get the same pump at same specs the direct swap to another Challenger pump would be the best choice.

The best way to get a salt level down in a pool is to fill with fresh water to dilute the salt content. You may have to remove some water as well and refill with fresh.

It could be pieces of pipe, but without being familiar with your pool and the type of plumbing used your guess would be as good as ours. Double check pool toys as well, sometimes the strangest things make...

The process of a gunite pool startup is very specific and it sound like you did that, but did you balance the water and adjust water chemistry through the process? Especially before putting a pool to bed...

Have you looked for blockages inside of your cartridge filter? When is the last time you acid cleaned your cartridge, or replaced it? We'd need to know a bit more about that to give you more advice, but...

I'd bring in a water sample and have exact levels of all water parameters tested and put on the langelier saturation index to identify if the water is basic or acidic. There is a relationship between the...

If the pool is eight years old, does that mean the salt cell is as well? At eight years, it's well outlived its salt cell lifetime and time to replace. If it is one or two years old, the flow switch could...

The white fiberglass steps commonly installed in vinyl liner pools don't last forever and sometimes need to be replaced. Sometimes if you can find someone who does fiberglass, patching is possible. If...

When you took the multiport valve apart did you disrupt the spring in the handle? Did it have to come out to get the lid off, and is it back in place properly? Double check those and you may find your...

You are both right in a sense, but ideally the pool would sweep clean from shallow to deep end, depositing the sediment into the main drain. To remedy the situation it would seem the infloor control unit...

If a pool has not been painted, especially a pebble finish, our best advice is do not paint it. Depending on what is going on or what you are looking for there may be better options to acid wash the pool...

Yes, bullnose coping can be removed and a stone coping put on. Depending on the thickness of the new stone, the patio profile may be different so the prep for the new coping will be important to get it...

We are able to ship FerriTabs to Canada, but please use the link for Canadian customers. The shipping charge is almost as much as the product itself to get to Canada - but we do believe FerriTabs are worth...

From what you describe, the pool was re-ecoFinished according to the best practices for the finish. Once the finish is on a pool if more has to be added as it was in your case, wiping with acetone and...

When we build our pools, the gunite spillway is prepared with the thinset mortar mix which we typically pick up from Home Depot. We haven't found added epoxy to be necessary in the majority of our applications,...

Always replace like with like, so go with another pump the same size and specs for the best results with your system. You do not want to go with a larger pump for the reasons you list - extra stress on...

I'd need to see a photo to better understand the reason for the two pebble tec colors? It may not be possible to do anything to remedy short of getting the company who installed it back out to give you...