Archives: Answers

No, an ear infection is likely isolated to your wife’s ear and as long as the pool is properly sanitized it’s safe for other bathers to use.

From what you describe it would be worth pulling up the concrete to ensure you have proper bonding and grounding. You don’t want to take any chances with voltage and electricity. It sounds like it’s the next necessary step.

Yes, once ascorbic acid is dissolved in the water it is safe to be in the water – as long as you didn’t add an excessive amount. Following package directions/amounts you should be just fine!

Yes, you’ll need to clean the cartridge elements after using. The product may have additional information and guidance on the packaging.

No, you can’t convert a vinyl pool this way. The vinyl is what makes the pool waterproof, so it needs to be replaced with another vinyl liner to hold water properly.

Sounds like there is an intermittent issue. Could be wiring, could be connections or something else. When it happens, try calling customer service for Pentair and see if they can walk you through troubleshooting steps.

Sounds like you should consult with a pool tech or electrical technician. You definitely need to be sure you have proper bonding and grounding!

Yes, you could have damaged the coating on the plates inside the salt cell. It may need to be replaced, and then only clean with a weaker solution (per manufacturer directions) as the cell indicates!